Kenya Usher

Background

About Kenya Usher

Overview Results-driven Product Owner with a strong foundation in Agile methodologies, network operations, and service assurance. Experienced in leading cross-functional teams, coordinating complex projects, and ensuring successful execution within scope, budget, and timeline. Adept at risk assessment, stakeholder communication, and process optimization to drive efficiency and deliver high-quality results. Skilled in project planning, task prioritization, and workflow management, with expertise in Agile frameworks, backlog management, and iterative process improvement. Certified Scrum Master & Product Owner (CSM) with a proven ability to align business objectives with technical execution, ensuring seamless collaboration between teams and stakeholders. Passionate about leveraging technology and best practices to enhance project outcomes and business value. What makes me unique? As a Product Owner, my uniqueness comes from a blend of technical expertise, Agile mindset, and strategic leadership—all backed by your diverse industry experience in network operations, IT, and product management. Unlike many Product Owners who come from purely business backgrounds, I have hands-on experience in network operations (NOC), incident management, and IT infrastructure. This allows me to bridge the gap between technical teams and business stakeholders with a deep understanding of networking, system reliability, and service assurance. I make data-backed decisions by analyzing incident trends, network performance metrics, and customer impact. My ability to track KPIs like MTTR (Mean Time to Resolution), SLA adherence, and feature adoption ensures that teams stay aligned with business goals. My experience working across departments—from network engineers and developers to executives and field teams—gives me a unique ability to translate complex technical details into business value. I combine deep technical knowledge with Agile leadership, strategic thinking, and exceptional communication—ensuring both teams and stakeholders stay aligned while delivering real business value. Notable skills Microsoft Teams, Microsoft Office 365, Visio, Draw.IO, JIRA, SalesForce, Agile Methodologies, Scrum Framework