Kerin Munro
Sr Director of Customer Success at Xmatters, an Everbridge Company at Xmatters, Inc
Based in Vancouver, Canada
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Seniority
Director
Department
Other
Location
Vancouver
Industry
Software Development
Company size
75
Contact information
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k•••••••@xmatters.com
Phone
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Background
About Kerin Munro
Dynamic Customer Success Leader with over 20 years experience managing and motivating both services and sales teams. An organized and effective project manager with a career reflecting the ability to execute on priorities and create transformational changes that lead to improvement in customer loyalty. Key Skills Manage and motivate high performing teams Inspire change through effective coaching Assess and diagnose complex systems Organizational design and alignment Transform customer insights & analytics into action Develop and grow Voice of the Customer programs including Net Promoter, tCSAT and Customer Health Score Cross functional program management Business process re-engineering
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