Kerroy Williams

Background

About Kerroy Williams

Experienced Manager with a demonstrated history of working in a global banking environment. Skilled in Risk Management, Customer Service, Banking, Management, Business Analysis & Project Management. Strong industry professional with a Bachelor of Arts (B.A.) focused in Economics & Political Science from York University. OBJECTIVES To continue my growth mindset journey Continuous Learning Increased Accountability Exposure to Executive Decision Making and Strategy Planning QUALIFICATION HIGHLIGHTS: Research, Investigation, Analytical and Problem Solving Skills Conflict and Problem Resolution Develop and maintain strong relationships with Business partners/sponsors, Internal and External partners/vendors Development and Oversight of Requirements, Test Cases, Use Cases, Master Test Plans SME for Credit and Debit Card Systems and Advice Center Interface Proven Presentation and Facilitation skills Excellent Verbal and Written Communication skills Process and Systems Mapping-Fraud, Statement, OLB, Authorizations Experience in Waterfall and Agile projects environments Coaching and Mentorship in matrix environment Team Management of 20+ staff, Coaching and Mentorship on all levels User and Technical Experience with wide array of Inbound, Outbound, Client Facing and Operational applications: TS2/Sales Platform/Online Banking(OLB)/Client View/Application Launchpad/Casper/Cardholder Messaging(CHM)/KYC/Offer and Opportunities/TBS/HPQC/CART/CRM tools CAREER HIGHLIGHTS: SME on Credit Systems Transformational project Lead for Balance Protector Transformation project Lead for Organizational Change Management including; mandate update, structural changes, role definition for CSA PL09 & PL08 and PA Production Support roles Lead for Risk and Resilience research project on Fraud systems and SLAs Royal Performance winner on numerous occasions-Individual and team Awards