Kerry Harris

Background

About Kerry Harris

Customer Services professional / Credit Manager I am personable, polite & friendly able to achieve results by bringing out the best in people. Team Leader : 121s, Coaching, QA on processes/calls, HR process aware, ensuring KPIs and SLA’s are adhered. Revenue Manager/ Office Manager. Covering Insurance/ Retail/Finance & Asset Finance. and Energy. MCICM ( application) and studying Prince2 for effective Project Management With vast experience and achievements in all aspects of Debt Recovery from processing to day one arrears, aged and doubtful debt, through to Litigation. Documentation of all processes & procedures, for training, audit and disaster recovery. Adept at dealing with Corporate clients, SMEs and Individuals worldwide. Dealing with Brokers, Solicitors, DCAs and Repo companies and effectively managing outsourced debt. Escalation of potential risks to manager/ FD with planned recovery measures. Dunning method Getting involved with Sales Teams to discuss needs and identify potential risks and suggesting compromise/change Front end processes are efficient and recommending changes as and when necessary. Office Management including facilities and Health & Safety Call Centre Management Project Management from on-boarding, through to UAT Testing and Implementation Staff Management. From recruitment, one to one developmental and coaching, PDRs, and disciplinaries Ability to communicate clearly and effectively to both Managers, Customers and peers. Skilled in reduction of debt, DSO, from day 1 and Aged debt ledgers, £10million debt ledgers. Accounts Receivable functions, problem solving internally and externally, from processing to delivery. Indentifying Problem Accounts and arranging visits to discuss issues and provide solutions. Strong negotiating skills, promise to pay/re-payment arrangements. Business Improvement, process improvement, credit risk, order to cash, Pivot tables, V Look Up. Microsoft compliant. Sampling of completed work to ensure due diligence & Compliance are aligned. Abilty to identify and implement new systems and procedures. Project Management, UAT Testing. Banking & Financial Analysis. A strong Financial Professional focused on optimal performance.