Kerstin Gross

Background

About Kerstin Gross

Passionate about transformation, digitalisation and customer experience - leaving my mark on the development of organizations: I am deeply passionate about driving organizational transformation, seizing the opportunity to make a meaningful impact, particularly in the realm of enhancing customer experiences. With a robust background spanning over 15 years in digitalization, transformation, sales, and service operations, I am committed to steering organizations toward continuous development and improvement. My enthusiasm lies in navigating the intricacies of transformations, a journey that necessitates not only a comprehensive and cohesive vision but also astute operationalization and adept change management. I thrive on challenges, relishing the opportunity to harmonize strategic design with hands-on implementation, bringing diverse stakeholders together. As this often requires new units and skills, my experience often involves constructing new functions from the ground up and ensuring their seamless operational integration. Understanding that transformation is a collaborative effort undertaken in a demanding, fast-paced environment, I recognize the importance of fostering a trust-based, collaborative, and motivating team culture. I believe in creating an environment where team members can take ownership and flourish, even amidst the complexities of the transformation process. A holistic view and collaboration are integral aspects of my approach, and I am always keen to leverage my diverse skill set to propel organizations toward success.