Kerwin Gounder
T2 Service Desk Techinian at Multi It
Based in Johannesburg, South Africa
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Seniority
Other
Department
Other
Location
Johannesburg
Industry
IT Services and IT Consulting
Company size
29
Contact information
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k•••••••@multi.co.za
Phone
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Background
About Kerwin Gounder
I have been in the IT industry for 10 years worked my way from being a junior to senior field technician changed paths to senior help desk agent and became IT operations Lead I have worked with debit card machines various windows and office packages installing configuring and troubleshooting desktop laptop tablets mobile phones emails ms exchange active directory giving users permissions creating accounts resetting passwords routers WiFi broadband ADSL 3G configuration and support proxy settings APN and VPN setup join machines on the domain branch installations assist with testing and live projects lead a team on 1st and 2nd line support provide reports for exco meetings roll out projects according to floor plans manage fault logging system and ensure SLA by service desk team is met with companies standards improving service delivery and more
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