Keshav Sharma
Account Manager at Netapp
Based in Delhi, India
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Seniority
Staff
Department
Sales & Business Development
Location
Delhi
Industry
Software Development
Company size
13K
Contact information
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k•••••••@netapp.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Keshav Sharma
As a Support Account Manager at NetApp with 7+ years of experience, I help enterprise customers stabilize and optimize complex hybrid environments. I specialize in RCA ownership, escalation management, firmware remediation, and infrastructure planning across NetApp ONTAP, Cloud Volumes ONTAP, E-Series, StorageGRID, and VMware.I act as a technical bridge between Engineering, Support, and Field teams, driving uptime, proactive risk mitigation, and resolution of business-critical issues.Currently building deeper cloud-native expertise — pursuing AWS certifications (SysOps + Solutions Architect) and gaining hands-on skills in Kubernetes to transition toward cloud architecture and modern TAM roles, while staying deeply technical.I'm looking to join a high-impact technical team where I can lead escalations, guide infrastructure transformation, and grow into solution-oriented cloud roles.Core Skills:• NetApp ONTAP (AFF, FAS, CVO, E-Series), StorageGRID, Santricity• VMware vSphere / ESXi / vCenter• AWS (learning), Kubernetes (learning)• RCA & Escalation Ownership• Infrastructure Risk Mitigation• Customer Advocacy & Reporting• Salesforce, ServiceNow, Excel Automation
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