Kev Robson

Background

About Kev Robson

I’m a B2B SaaS Customer Success leader with a diverse background across different stages of company growth. I've worked with early-stage startups, fast-scaling SaaS companies, and large enterprise clients.Right now, I’m building the CS function at Spoke (previously Circuit)- a $30M fully remote, bootstrapped (and profitable) last-mile SaaS scale-up. I’ve been fortunate to be part of several growth journeys and have seen firsthand what it takes to go from zero to something that works - then scale it.At each stage, I’ve owned the foundations, setting up Customer Success and Account Management from scratch, creating simple, scalable processes, and figuring things out quickly in imperfect conditions. I’m comfortable rolling up my sleeves, moving fast, and adjusting direction as the product, customers, and team evolve.I enjoy the scrappy, high-momentum nature of startups and scale-ups, where impact is immediate and ownership matters. That experience has shaped a pragmatic view of what actually works at different stages of growth.My experience spans B2B SaaS, e-Commerce, mobile apps, and design-led products, and I’m always focused on delivering real value, growing relationships, and helping customers and teams succeed long-term-In 2016, after nearly five years of helping to build a well-respected brand and design consultancy, Wonderstuff, I took on a new challenge at tech consultancy hedgehog lab. I joined the company in a period of rapid growth to build and scale a new Account Management team. Most of my career has been spent in the tech/digital space. Bringing nearly 20 years of Customer Success/Account Management experience to the table. This ranges from sales, commercial negotiations, senior client management, and senior company management.