Keval Moradiya
Service Desk Analyst at Black & Mcdonald Limited
Based in Halifax, Canada
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Seniority
Staff
Department
Information Technology
Location
Halifax
Industry
Construction
Company size
3.1K
Contact information
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k•••••••@blackandmcdonald.com
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Background
About Keval Moradiya
Senior IT Analyst and System Administration professional with 5 years of experience delivering enterprise technical support, advanced endpoint management, and robust infrastructure operations. My professional focus is centered on bridging the gap between diverse infrastructure teams including Network, System Ops, and Security to ensure rapid incident resolution and cohesive service delivery.With a deep technical background and an MD-102: Endpoint Administrator Associate certification, I leverage the Microsoft 365 ecosystem to harden corporate security and optimize device lifecycles. My expertise centers on architecting Zero-Touch Provisioning (Autopilot), managing enterprise assets via Microsoft Intune, and overseeing user lifecycles within hybrid Active Directory and Entra ID environments.TECHNICAL EXPERTISE- Identity & Access Management : Entra ID (Azure AD), Hybrid Active Directory, M365 Administration, GPO, and RBAC- Endpoint & Systems Management : Microsoft Intune (MDM/MAM), Windows Autopilot, Zero-Touch Provisioning, Co-management, SCCM, and Symantec Altiris- Security & Compliance : Microsoft Defender for Endpoint, Conditional Access Policies, Endpoint Security Baselines, Windows Information Protection (WIP), BitLocker, Rapid7, and MFA- Email & Collaboration : MS Exchange Online, Microsoft Teams Admin, Teams Rooms (MTR), SharePoint Online, and OneDrive- Networking & Connectivity : TCP/IP, DNS, DHCP, SD-WAN, and VPN (Palo Alto, Fortinet, Cisco)- Remote Support & Virtualization : Remote Desktop Protocol (RDP), Bomgar, AVD, Quick Assist, AnyDesk, and Citrix- IT Service Management (ITSM): ServiceNow, Jira, ManageEngine, SLA/CSAT Management, and Knowledge Base Development.
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