Keven Ziolkowski

Background

About Keven Ziolkowski

Build & develop strong, positive, sustaining relationships with Pro customers and the Pro Desk. Partner with The Home Depot to establish long-term relationships and Grow the Pro business. Create brand awareness and penetration through training, facilitating, selling, and advice. Partner with The Home Depot for timely and accurate delivery of finished goods. Prospect new Pro business within the store with continuous follow-up to drive additional sales. Maintain an understanding of local market operations based on selling habits and customer base to increase sales. Manage on-going Contractor and THD relationships. Advise and train customers of products/brands, including proper usage. Focus on customer service by ensuring that service standards are maintained and customer issues are quickly and efficiently resolved. Facilitate will-call services in conjunction with the Pro Desk.Manage the delivery of products to customer sites. Ensure customer orders meet all specifications. Conduct paint and/or stain color matching and making product recommendations to customers (Dot Card Maintenance) and be the resident Color Matching expert to ensure color accuracy. Point person for Behr Pro Reps and Pro Contractors’ needs and inquiries. Maintain current knowledge of inventory levels, adjust inventory as needed to support on-going jobs with THD and/or in store rep to make any inventory adjustments. Expedite the resolution of customer problems/complaints which may include coordination with the Technical Services Team. Collaborate with all appropriate departments (Sales, Marketing, Distribution, Customer Service, etc.) to meet and exceed sales goals and report information as necessary. Ensure paperwork and delivery documents are properly executed, including managing and maintaining Contractor’s files, jobs, colors, and projects.