Kevin Acker
Supervisor - Customer Resolution Team at Capital One
Based in New Port Richey, United States
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Seniority
Manager
Department
Customer/Client Service
Location
New Port Richey
Industry
Financial Services
Company size
82K
Contact information
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k•••••••@capitalone.com
Phone
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Background
About Kevin Acker
Experience: 2020 - 2021 - CSX Corporation - Human Resources Specialist / Contact Tracing Investigator 2018 - 2020 - Insurety Retirement & Financial Planning - VP / Sr. Advisor 2016 - 2018 Truvessa - Consultant - Projects & Operations 30 Years (1983-2014) Panasonic - 18 Years (1996-2014) Director of Service / QA - 12 Years (1983-1996) Engineering & QA Manager / Supervisor 2 Years (1981-1983) Adler-Royal Business Machines - Electronics / Board Repair / Trainer 6 Years (1975-1981) US Air Force - Avionics Specialist Specialties: Complete Covid-19 contact tracing investigations for medical review Developing tailored retirement solutions to meet retirees needs Manage complex projects from planning to completion Create effective reporting, feedback, and analytic systems Meet and exceed customer SLA requirements Resolve customer problems with quick, effective action Create accurate department business plans and budgets Licenses / Organizations: 2020 - Johns Hopkins University - COVID-19 Contact Tracing Certification 2019 - 6 Appointments with Life & Annuity Companies 2018 - State of Florida Licensed Agent - FL-0215 Life, Health and Variable Annuity 2007 - 2013 - CompTIA (IT Services Section) Executive Committee Member (2009-2012)
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