Kevin Ferm

Background

About Kevin Ferm

Director of Operations and Sales with 15+ years of experience developing innovative operational strategies that streamline processes, maximize productivity, and drive overall revenue, consistently exceeding sales objectives to deliver on long-term business goals. Proactively identify and mitigate roadblocks and risk, ensuring projects, programs, and cross-functional teams run seamlessly. Director of Operations | Certified Scrum Master | General Manager Email: kevin.ferm@yahoo.com Motivated to utilize Operations Management expertise by optimizing business performance through proactive strategy and collaborative planning. Build high-performing teams from the ground up, driving productivity and efficiency across the board. Develop budgets and forecasts that optimize cost savings while generating additional profits. Promote a cohesive and rewarding team culture, strengthening partnerships with clients, peers, and major industry stakeholders alike. Proficiency includes safety and regulatory compliance, business technology, data / KPI analysis, business development, and market growth. CORE COMPETENCIES: • Team Building • Process Improvement • Customer Service • Strategic Planning • Management • Scrum • Agile • Communications • Operations • Coaching • Servant Leader • Conflict Facilitation • Scrum Framework • Mentor Teams • Cross-Functional Collaboration • Deliver Solutions • HMIS/AS 400 • Microsoft Applications ACCOMPLISHMENTS:~Implemented numerous process improvements and system changes that slashed year-over-year expenses by more than 10%.~Reorganized and delegated tasks to maximize productivity for a diverse team of 9 sales specialists, leading to the achievement of the year's $7.4M sales goal.~Pioneered a wide range of operational strategies, process improvements, and sales growth initiatives that boosted long-term revenue by more than 13% annually. Please contact me at (727) 599-7841 with Operations Management opportunities.