Kevin Joyce

Background

About Kevin Joyce

Throughout my career—including my current role with Novant Health as an IS Client Services Rep—my focus has been on hardware/software technical troubleshooting, IT helpdesk, customer support projects, program management, and my achievements reflect my success in those areas. I am strongly self-motivated with a drive to continuously improve my team’s performance and scale the business through innovative systems and processes.Among the contributions you will note are:• Spearheaded end-to-end projects for four new Radiologist Workstations from sourcing, configuring, and deploying across different locations, enhancing operational efficiency.• Oversaw comprehensive management of shared clinical phones for all NHRMC staff, including imaging, deployment, staff education, and timely troubleshooting of issues.• Recorded and tracked diverse request types, identifying and enhancing problematic areas for continuous improvement.• Monitored online systems and network activities, ensuring seamless operation, and independently restarted systems in case of failure, minimizing downtime.Expertise: Windows OS | Active Directory/AD | Troubleshooting | Systems Support | Applications Support