Kevin Leonard

Customer Service Operations Manager at Nexus

Based in Newcastle upon Tyne, United Kingdom

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Seniority

Manager

Department

Operations

Location

Newcastle upon Tyne

Industry

Ground Passenger Transportation

Company size

1.4K

Contact information

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Email

1 credit

k•••••••@nexus.org.uk

Phone

5 credits

+44 ••• •••• ••••

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Background

About Kevin Leonard

An accomplished, highly motivated professional, practised in managing large teams with 30+ years of leadership experience across various industries. I hold a significant level of knowledge in managing the HR function including recruitment, training and compliance. Skilled in designing and leading change programmes to meet strategic requirements. I hold a substantial level of experience in solving problems relating to health and safety issues, while working to current legislation and assisting in completing reviews of current policies, systems and procedures. Working closely with senior management and personnel to fully integrate management systems, which involves liaison and building effective working relationship with company stakeholders, heads of departments and contractors. Achieving national recognition for operational superiority in service delivery with an established background in achieving excellent customer satisfaction levels.

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