Kevin Lund

Background

About Kevin Lund

A highly experienced Operations Executive who has led diverse teams of professionals in a range of technical environments. Strong technical and business qualifications with an impressive track record of more than 21 years of hands-on experience in strategic planning, cross functional team management, project management, systems and end user support. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies, potential opportunities, and develop innovative and cost-effective solutions for enhancing workflow and customer experience. • Skilled Problem Solver • Crisis Manager • Consensus Builder • Negotiator • Trainer and Team builder Accomplishments Armed Forces Insurance • Successfully directed the conversion of legacy mainframe applications and database to.net windows environment, resulting in in annual savings. • Spearheaded Business Process Management initiative resulting in reduced claim handling time, creation of electronic claim file process, improved customer call experience and establishment of inbound mail workflow process. • Established green datacenter, implementing virtualization resulting in a 20 to 1 reduction in hardware, leading to capital savings on hardware expense and soft dollar savings on electrical, heating and cooling expenses.