Kevin McQueen

Background

About Kevin McQueen

Vodafone Network Systems: Proficient in bespoke Vodafone systems such as VCO, Crystal, and EGain. • Mobile Device Management: Experience in company-wide mobile device management, including device replacements, upgrades, new connections, SIM ordering, billing, and technical support for over five thousand users and 3800 active devices.• ITIL Processes: Knowledgeable in ITIL processes for efficient IT service management.• Robotic Process Automation (RPA): Accredited in Automation 360 with experience in implementing RPA processes to streamline operations.• Apple Device Management: Proficient in technical support for Apple devices using Ivanti Neurons MDM, Apple Business Manager, and JAMF Device Manager programs.• Project Management: PRINCE2 Foundation certified with a history of successfully leading projects to completion.• IT/Networking Expertise: Three years of first-hand experience in clinical systems and third-line IT roles. Proficient in MS Windows Server, Azure, Active Directory, Power BI, SharePoint, Exchange, and Office 365.• Transferable Skills: Versatile skills acquired from prior roles in accountancy, leisure, recruitment, and logistics, enhancing adaptability and problem-solving abilities.• Clinical Systems Knowledge: Familiarity with clinical systems including Care Plus, EMIS, TPP System One, Share My Care, Accurx, and RA Systems.