Kevin Murray

Background

About Kevin Murray

Strategic and results-oriented technology leader with extensive expertise in cybersecurity, systems integration, and enterprise application development. Known for driving transformative technology initiatives across large-scale infrastructures with a focus on high availability, security, and seamless system integration. Proven ability to lead cross-functional teams, forge strong vendor partnerships, and deliver innovative solutions that enhance operational efficiency and drive significant cost savings. Skilled in managing multimillion-dollar IT projects, solving complex business challenges, and executing large-scale migrations that align with strategic objectives. A dynamic communicator capable of translating complex technical concepts into actionable insights for non-technical stakeholders, excelling in high-pressure environments while consistently achieving business goals. IT Manager/Director Email: murraykj@ameritech.net ACCOMPLISHMENTS: • Spearheaded vendor RFP process and negotiated multi-million dollar contracts for an omni-channel contact center platform, collaborating with business stakeholders to define requirements and evaluate vendors. Conducted cost analysis that resulted in annual savings of over $100M • Developed and executed a transformative business case to enhance the sales and customer service agent experience, driving the procurement, design, and implementation of a fault-tolerant, disaster-resilient JavaScript-based omni-channel application integrated with Salesforce, supporting users across multiple business units. • Directed a high-performing team of employees and contractors (offshore and onshore) to architect, develop, and deploy contact center infrastructure, desktop, and web application components across 500+ Linux servers, supporting users. • Seamlessly migrated global VPN users from legacy VPN platforms to a new strategic VPN platform and enhancing security with next-generation access controls.