Kevin Oconnell

Background

About Kevin Oconnell

Experienced Sales Executive with a strong technical background, specializing in Merchant Services and credit card processing solutions. Currently leading sales efforts at Dejavoo, leveraging 18+ years of technical support expertise in the industry. Key Highlights: Technical Proficiency: Extensive experience in the support and maintenance of Merchant Services credit card processing systems. Proficient in Q&A, upgrades, and maintenance of download systems for major POS vendors such as VeriFone, Lipman Control Center, Nurit, Hypercom, Ingenico, all before coming to and including Dejavoo. Software Expertise: Skilled in software installations and support for various POS systems including PC Charge, IcVerify, TPI/Smart Payments Client/Gateway (Hypercom), Micro$ale POS, and other VAR systems. Merchant Activation and Support: Well-versed in merchant activation (MAG/AIS), training, support, certification, and compliance with applications utilized by the merchant base. Sales Support and Customer Service: Proven track record of providing sales support and exceptional customer service to ISOs and their staff. Collaborated with alliances of FDMS now Fiserv, Tsys Acquiring, First National Bank of Omaha, Cardnet, Concord EFS. Iso's and agent offices including Merchant Services Network, Card Services Industry (CSI), Merchant Financial Systems of America, Mesa Payment Solutions, among others. Specialties: Expertise in POS testing, quality control, certification, compliance, and 3rd level technical support. Skilled in sales support, relationship management, and customer service. Proficient in download system certification, testing, deployment, and inventory management. Let's connect to discuss how I can assist you with purchasing solutions at Dejavoo!