Kevin Patterson

Background

About Kevin Patterson

A client/customer focused professional with over 15 years of Workforce Management, Project Management, Business Transformation, Dashboard Reporting and Analytics experience working with a diverse client base. Comprehensive experience in aligning reporting methods with strategic operational procedures. Proficiency with tools such as SAP, Business Objects, Crystal Reports, Hyperion, Atlassian Jira software and Confluence, Workday, Tableau, MS Excel, MS PowerPoint, MS Project, MS SharePoint, MS Access, Microsoft Dynamic CRM, MicroStrategy, MS SQL Server, NCE IEX, Blue Pumpkin, eWorkforce, CMS Avaya, Cisco (Webview), Verint Impact 360 and Witness, VPI Empower and VPI Foresight. • 15+ years solid experience in Workforce Management, Project Management, Customer Service, CRM, Dashboard Reporting and Analytics. • Exemplary management and leadership with the ability to coach, mentor, and motivate staff. • Strong client service and vendor management skills; collaborating with clients and vendors to assess and translate business requirements into deliverables. • Excellent analytical skills and business acumen to perform and oversee analytical work with an eye for detail and accuracy. • Solid negotiation skills; capable of building and maintaining strong business relationships with clients/stakeholders. • Proven ability to analyze problems systematically by identifying underlying gaps and generating solutions that impact systems and applications. • Experience creating and deploying several data mining tools to improve operational efficiency.