Kevin Simpson

Background

About Kevin Simpson

Operations Manager with extensive experience leading teams in the daily operations of a call center for a global relocation company. Expertise includes analysis, development and execution of processes to reduce costs and maintain customer satisfaction. Outstanding communicator with a remarkable ability to build and maintain relationships with all levels within the organization, customers and vendors. Highly organized, able to manage multiple teams, responsibilities and projects effectively in a fast paced, deadline centered environment. Additional expertise includes: Problem Solving, Data Gathering/Analysis, Process Development, Process Mapping, Process Management, Employee Development, Relationship Management, Metric Development, Leadership & Flexibility, Work Ethic, Written Communications, Public Speaking.