Kevin Wyatt

Background

About Kevin Wyatt

Expert analysis, diagnostic and solution driven experience. • 10+ Years in IT support and network analysis support. • 10+ Years in customer service experience. • Excellent communication skills with both technical and non technical users. • Proven technical diversity in troubleshooting high volume tier 1 and tier 2 environments. • Flexible in supporting nights, weekends, holidays and on-call. TECHNICAL SKILLS Software Cisco Meraki Dashboard, Microsoft Office Suite 2016, 2013, Office 365, LogMeIn Central, ePolicy Orchestrator, McAfee End Point Security, Rackspace, Authy, Exchange, Java, Citrix, Cisco Anyconnect, Airwatch, Lotus Notes, AS400, Screwdriver, VMware, Adobe Suite (Acrobat, Reader, Photoshop, After Effects), OpenOffice, LibreOffice, IE, Firefox, Chrome, CCleaner, Malwarebytes, Camtasia, TeamViewer, IP camera software suites (gDMSS, iDMSS), Dropbox, Daemon Tools, Viper Antivirus, Sophos, AVG, Kapersky and many more. Concepts Cisco Meraki Firewall configuration, Sonicwall configuration, LAN & VPN/Remote Connectivity, RDP, Office 365 Administration, SCCM, Active Directory Administration, TCP/IP Configuration, DNS configuration, Mobility Client Administration, Wireless Integration, Workstation deployment, Network security, Firmware/Driver support. Platforms Windows 10, 8.1, 8.0, 7, XP, Windows Server 2008 R2, Windows Server 2012, Android, iOS, Linux. Hardware PCs, Laptops, Firewalls, Mobility solutions, Telephony Systems, IP Cameras, Printers, Scanners, NVR, DVR, Routers, Switches, Modems. Ticketing Systems ITSM Remedy, IT Console and Track IT.