Key Wade

Background

About Key Wade

I am a customer service oriented professional with expertise in client relationship management, customer satisfaction and retention, and people management. I possess astute business understanding and experience in contributing to strategic planning, delivering improvements in processes, productivity, and costs. Employed with The Juicy Crab, my responsibility was day to day operations, overseeing (5) assistant managers, and seventy servers, hosts, bussers, and kitchen staff. I hired and developed new management, continue to train/develop all positions, for new locations. My goal was to create new systems to streamline operations for all fourteen locations, while updating training guides, including all materials and procedures for all positions, to ensure accuracy and consistency. I taught new managers policies and procedures, scheduling, and how to place new orders efficiently and effectively. Sometimes commuting to other locations for a short time to help our restaurants that are underachieving. Employed with Mystic Grill as Front of House Manager, I supervised a team of fifty five employees, while maintaining profit objectives and analyzing future trends. With one of my main responsibilities including negotiating all purchases and pricing; including products, maintenance, equipment, banking and credit card acceptance. My ability is not to find the lowest cost possible products, but to find the most reasonable priced goods that include the most reliable and loyal support staff. In all the roles I have held, I have fostered strong relationships with customers, employees, and strategic associates. Working as a General Manager with Café Milano, I exceeded all my targets and simultaneously gained respect from customers, staff, purveyors, and ownership through effective communication and leadership. I am always willing to perform an active and hands on role in every duty associated with not only my position, but every support position.