Keya Mazumder

Background

About Keya Mazumder

Passionate about creating an environment filled with Optimism, Trust & Compassion which fosters the development of successful Teams'. A seasoned professional with 15 +years of experience in the Insurance- BPO domain with focus on Process Outsourcing, Process Transition, Client Management, BPO-Operations, Service Delivery, Process Improvement and ISO internal auditing of cross functional teams with leading multinational companies like UnitedHealth Group, Wipro BPO Ltd,HGS. Excellent business acumen and profound sensitivity to cultures and consumer behaviour. Expertise in planning, leading operations, quality and transformation with key focus on impacting bottom line profitability. An effective leader with distinguished abilities in setting up, managing and leading diverse cross functional teams and leading successful multi business operations. Leadership Experience: 13+ years in handling Leadership responsibilities which includes Team Management,Client Management, Handling support functions such as Quality & Training Functional Expertise: Adept at handling FTEs) multi culture & location Service Delivery Operations & Quality Team. Domain Expertise: US Benefits & Healthcare, Domestic healthcare-general insurance Strong People Leadership, Talent Building, Mentoring & Client Management skills with an eye for Strategy followed with flawless Execution. Ability to inspire the team towards a larger common vision and aligning them to achieve the Strategic Goals of the Business & Organisation.