Keyon Tinnon
Technical Support Manager at Northwestern Mutual
Based in Sheboygan County, United States
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Seniority
Manager
Department
Information Technology
Location
Sheboygan County
Industry
Financial Services
Company size
37K
Contact information
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k•••••••@northwesternmutual.com
Phone
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Background
About Keyon Tinnon
At Northwestern Mutual, our team advances technical support by integrating chatbots and optimizing self-service solutions for over users across 1,600+ applications. With a background as a Senior Tech Service Center Specialist, I've honed skills in cross-functional team leadership and project management. Our recent focus has been on expanding the utilization of these innovative channels, which has successfully reduced operational costs and allowed for reinvestment into product enhancements. This strategic move has furthered our commitment to providing exceptional support to our agents, positioning us as a leader in customer-centric support solutions.
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