Khaled H.

Background

About Khaled H.

Cybersecurity Analyst with hands-on experience in security operations, network detection, and incident investigation within enterprise and cloud environments. Currently working as a Support Engineer at ExtraHop, I help organizations strengthen their security visibility by analyzing network telemetry, investigating detections, and resolving complex technical and security-related issues.Closed over 200 cases while maintaining a 99.48% SLA compliance rate and a 91% CSAT score, demonstrating strong accountability, technical depth, and customer focus in high-impact environments. Also achieved an 87% remediation rate for critical vulnerabilities within my first month. My work led to the company achieving SOC2 compliance. My experience includes log analysis, packet inspection, root cause investigation, and collaboration with cross-functional engineering teams to improve platform reliability.I hold a Master’s degree in Cybersecurity and Information Assurance, which has further enhanced my expertise in cloud security, risk management, and secure systems design. Additionally, I possess CompTIA Security+, CySA+, PenTest+, and am committed to continuously expanding my knowledge in security operations, automation, and emerging threats.My professional areas of expertise include network & endpoint protection, information security, IDS/IPS, email security, incident response, SIEM, SaaS security services, scripting languages ( Python, PowerShell), AI, and vulnerability assessment.I am always willing to connect with others and can be reached through this profile. Feel free to connect!