Khaled Siraj

Background

About Khaled Siraj

Experienced and results-driven Senior IT Services & Operations Manager with over 18 years of progressive leadership in the financial services sector. Proven expertise in IT operations, infrastructure management, project delivery, digital transformation, and regulatory compliance (CMA/Tadawul). Successfully led cross-functional teams, large-scale data center migrations, cloud initiatives (Oracle OCI), Microsoft 365 transitions, and ITIL-based service delivery models.Specialized in high-availability environments supporting mission-critical financial applications, with strong knowledge of IT service management (ITIL V4), cybersecurity, enterprise architecture, and vendor negotiations. Strong track record in implementing solutions that enhance operational efficiency, resilience, and performance.Key areas of strength include:Strategic IT Planning & BudgetingIncident & Change ManagementCloud Adoption & Migration (Oracle OCI, Microsoft 365)Infrastructure & Data Center ManagementService Desk and Support OperationsRegulatory Alignment (PTTP 2.0, Muqassa, Tadawul)Team Leadership, Coaching, and DevelopmentPassionate about emerging technologies including AI and cybersecurity. Committed to continuous learning and driving innovation aligned with business goals.