Verified recordIT Services and IT Consulting

Khaleel Ebrahim

Operations Team Lead at Concentrix

Based in Chilliwack, Canada

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Seniority

Manager

Department

Operations

Location

Chilliwack

Industry

IT Services and IT Consulting

Company size

199K

Contact information

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k•••••••@concentrix.com

Phone

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Background

About Khaleel Ebrahim

With over 5 years of experience in IT and customer service, I am a Team Leader at Concentrix, a leading provider of business services and solutions. I manage and supervise a group of call center associates who assist external users of various technical products and services, ensuring quality and efficiency in accordance with organizational policies and legal requirements. I have a Master's degree in Information Technology and a proven track record of delivering excellent customer service and technical support. I have also worked with Amazon as a Senior SPS Associate, where I monitored and supported branded sellers across Amazon USA and Canada marketplaces. I am passionate about IT and customer service, and I strive to enhance the user experience and satisfaction. I am currently living in Chilliwack, BC, Canada.

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