Khalid Hmdan
Senior Program and Operations Manager at Estarta Solutions
Based in Amman, Jordan
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Seniority
Manager
Department
General Business & Management
Location
Amman
Industry
IT Services and IT Consulting
Company size
1.5K
Contact information
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k•••••••@estarta.com
Phone
5 credits+962 ••• •••• ••••
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Background
About Khalid Hmdan
Strategic Support & Operations Leader with 15+ years of experience driving global technical support organizations, optimizing service delivery, and elevating customer experience. Proven track record in building and scaling high-performing teams, implementing automation and SOP frameworks, and improving KPIs including CSAT and SLA compliance. Skilled in escalation management, process optimization, and cross-functional collaboration across enterprise environments. Certified in ITIL v4, Cisco CCNP, and Aruba ACA, with expertise in networking, security, and operational excellence. Passionate about mentoring future leaders and delivering measurable business impact.
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