Khalid Wahabuddin

Background

About Khalid Wahabuddin

In my two years of experience, below are my responsibilities : · Phone and email communication with customers · Meet or exceed the quality and productivity goals assigned by management · Demonstrate clear and polite written and oral communication · Maintain a positive and professional demeanor with customers at all times · Demonstrate an appropriate sense of urgency for email response times and phone service levels · Follow company policies and processes in order to process customer requests appropriately · Use customer service tools in order to provide an accurate response and an exceptional customer experience · Escalate customer issues appropriately and correctly · Proactively communicate system and process issues and customer feedback trends to management · Exceed customer expectations by going above and beyond