Khizer Rehman

Background

About Khizer Rehman

Results oriented business analyst specialising in process re-engineering, working on strategic business change and continuous improvement programmes. Specialism in gathering business requirements for both IT & business operations projects, and production of analysis packs for Senior Managers. Experience of working with both internal and external colleagues at all levels. Proven track record of understanding and articulating client wants, needs and requirements, coupled with excellent communication skills, I thrive on variety, enjoy working within a dynamic team, enjoy problem solving and have proven ability to learn new skills and adapt to change quickly, and I apply flexibility in my approach. I am able to meet strict deadlines, and prioritise my workload with ease. EXPERTISE: • Definition of business problems, objectives, scope and key measures of success • Identification of issues and production of solutions • Requirements elicitation, discovery, analysis and management • Business process mapping • Gap and impact analysis encompassing people, processes, products and IT systems • Development of customer journeys • Understanding of systematic approach, planning, execution, testing and diagnosing various problems / queries faced on a day-to-day basis KEY BUSINESS CHANGE SKILLS • Facilitation, negotiation and influencing others • Ability to think strategically and creatively, identifying issues and producing solutions • Ability to adapt style to suit the individual and communication of sensitive information with tact and diplomacy • Performance driven, able to understand customer requirements and deliver against them • Strong emphasis on quality, delivery and exceeding customers’ expectations Specialties: Customer focus, Negotiation, Reconciliation, Facilitation, Quality, Business Excellence, Continuous Improvement, Six Sigma, Performance Improvement, Process Management, Process Improvement, Performance Management