Khouloud Ali

Background

About Khouloud Ali

I am an experienced professional with a Bachelor’s degree in Accounting & Business Administration and a strong background in banking operations, customer service, and collections. Over the years, I have developed excellent skills in operations management, client support, compliance, and coordination. Currently, I work as an Operations Assistant at Abu Dhabi Commercial Bank (Al Hilal Bank branch), where I handle financial transactions, support back-office operations, and ensure compliance with regulatory requirements. Previously, I gained solid experience in customer service and collections across leading organizations, including Tafaseel PBO (Eltizam – Tabby), Data Direct HR (Tabby Payment Application), and FAM Holding Group. My work involved resolving customer queries, managing overdue accounts, processing payments, and supporting legal and operational teams. I am passionate about delivering excellent service, improving processes, and ensuring client satisfaction, with strong communication, organization, and problem-solving skills.