Khurram Rasheed

Background

About Khurram Rasheed

As a CX and field service strategist at Oracle, I bring 20+ years of consulting experience helping organizations transform how they engage and serve their customers. I’ve worked across industries — from utilities to manufacturing — leading solution design, pre-sales strategy, and successful delivery of Oracle Fusion Sales, Service, and Field Service Cloud implementations. At Oracle, I’m fortunate to be part of a culture that’s constantly pushing the boundaries of what’s possible in customer experience. Whether it’s enabling AI-driven service, zero-touch field operations, or intelligent routing powered by real-time data, I focus on helping our clients turn complexity into clarity — and service into a competitive advantage. My areas of focus include: End-to-end request-to-resolve journeys Field service optimization using Oracle Fusion Service Use of AI & knowledge to reduce repeat visits and empower frontline agents Forecasting and service logistics for asset-based and high-volume operations I also contribute to Oracle’s internal thought leadership efforts, shaping conversations around the future of CX, service delivery, and customer success. Outside of work, I support Autismsimplified — an initiative led by my wife to support autism families — where I help with the tech and digital strategy behind the scenes. Let’s connect if you’re exploring the future of customer service, or looking to drive measurable outcomes with Oracle CX solutions.