Khushboo Bhatt

Background

About Khushboo Bhatt

Hello LinkedIn Connections. I am Khushboo, a Salesforce Analyst with 6+ years of experience. I am currently working at Cognizant with a Banking Client focusing on Salesforce Financial Cloud. In my previous roles, I have worked on Salesforce projects in the Nonprofit and Healthcare sectors, helping organizations optimize their operations and maximize their outreach. At Accenture, I played a key role in Non-Profit Client's CRM project, implementing the data migration from a legacy system to Salesforce CRM. I was responsible for end-to-end validation of workflows, scenario documentation, and enhancing system robustness. My work on Salesforce applications, including QA/UAT validations and client demos, significantly improved organizational efficiency. With a meticulous approach and strong collaboration skills, I designed over a thousand test scripts, reducing bugs by 30% before release and ensuring timely, high-quality code delivery. I played a vital role in preparing and proofreading end-user training material. Along with functional validations, my proficiency included identifying requirement gaps and ensuring that all aspects of enhancements were covered from both business and end-user perspectives. I also worked on other nonprofit applications such as Volunteer Management and Wish Management, gaining a comprehensive understanding of how nonprofits integrate with Salesforce technology. This experience has deepened my understanding of the nonprofit sector and fueled my dedication to supporting causes that matter. At Atos Syntel, I worked for US Healthcare Client on their bidirectional integration from Facets to Salesforce CRM. As part of the Constituent Engagement team, my responsibilities included validating Salesforce CRM, ensuring Salesforce Cases were created in both systems regardless of the source, and working on Live Agent functionality from the web portal to Salesforce Omni-Channel. I also gained experience in Pharmacy Management and Marketing Cloud Email Campaigns. I soon joined the Marketplaces team, where I wrote SQL queries to derive test data from FACETS and manipulated data for validations related to creating/renewing medical plans in FACETS to populate in Salesforce. I love collaborating with clients and business teams to deeply understand their needs and work accordingly, ensuring that the solutions I deliver are both effective and aligned with their goals.