Khushpreet Kaur

Background

About Khushpreet Kaur

As an Account Management Associate at Sutherland, I am dedicated to enhancing customer satisfaction and streamlining processes. My role involves facilitating customer understanding of subscription and account details, which has led to a 30% increase in customer satisfaction. I have successfully collaborated with technology teams to integrate a new transaction management platform, reducing processing time by 25% and boosting client service ratings by 20%. My commitment to improving service delivery is evident through the implementation of feedback mechanisms that have enhanced customer engagement by 15%.My journey in customer service began at Tim Hortons, where I honed my skills in managing multiple calls and resolving customer queries, achieving a 100% increase in customer satisfaction scores. At HGS, I contributed to over 150 successful contract renewals monthly by delivering tailored phone plans and mobile solutions. My educational background in General Business from Kwantlen Polytechnic University has equipped me with a solid foundation in business management, financial analysis, and marketing strategies, further supporting my professional growth.I possess a diverse skill set that includes customer relationship management, transaction management, and data entry. My proficiency in software such as Microsoft Office Suite, CRM Software, and automated email response systems enables me to streamline operations and enhance client satisfaction. I hold certifications in Personal Finance Essentials from McGill and General Business from Kwantlen Polytechnic University, which have enriched my understanding of financial literacy and business principles.What sets me apart is my ability to leverage technical skills and software knowledge to drive efficiency and improve customer experiences. My proactive approach and strong communication skills have consistently resulted in increased productivity and client satisfaction. I am eager to bring my expertise and passion for customer service to a corporate environment, where I can contribute to achieving organizational goals and fostering long-term client relationships.