Kien Thi

Background

About Kien Thi

As a Healthcare Management Professional, I have over 34 years of experience in Operations, Project, and Disaster Recovery Management. During my career, I have successfully delivered solutions for both large and small-scale applications, utilizing feedback from CA Agencies and adhering to IT industry standards. My primary focus has been on improving operational delivery and meeting the Healthcare Department's SLA. I am a results-oriented strategic business expert with a proven track record of deploying effective disaster recovery methods. I possess the skills to guide cross-functional and virtual teams toward the successful execution of intricate IT services. My strong focus on meeting customer commitments and adding value to various organizations has helped me become a successful Operations Management Leader. My expertise lies in integrating operational strategies, building partnerships, and developing new revenue streams. I can skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. I am results-focused, flexible, and resilient in resolving issues. Furthermore, I have extensive knowledge of Welfare-to-Work operations at all levels, with demonstrated proficiency in operation, staffing, development and implementation, budgeting, and program management. With 20 years of experience in The California Work Opportunity and Responsibility to Kids (CalWORKs) program, I am confident in my ability to manage accounts effectively.