Verified recordRetail

Kieran Murray

Qa Engineer at Retail Solutions Ltd

Based in Galway, Ireland

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Seniority

Staff

Department

Information Technology

Location

Galway

Industry

Retail

Company size

199

Contact information

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Email

1 credit

k•••••••@retailsolutions.ie

Phone

5 credits

+353 ••• •••• ••••

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Background

About Kieran Murray

As a Support Lead at Globalization Partners, I spearheaded support-facing escalations in the EMEA region, ensuring seamless communication and resolution. I also developed technical documents and training materials to disseminate SME knowledge, facilitating the growth of the support team. With a BSc in Computer Science & IT from National University of Ireland, Galway, I have a strong technical background and proficiency in Zendesk, JIRA, and root cause analysis. I have over five years of experience in customer service and technical support, identifying and resolving issues efficiently while leveraging my technical expertise. I am known for my excellent communication skills and recognized for being a superb team player, whilst also having an ability to work on my own initiative. I am seeking a challenging role where I can utilize my problem-solving skills and contribute to the success of the organization.

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