Kieran Staton
Senior Central Support Manager at Vodafone
Based in Leek, United Kingdom
7-day free trial · no credit card
Seniority
Manager
Department
General Business & Management
Location
Leek
Industry
Telecommunications
Company size
147K
Contact information
Reveal Kieran's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
k•••••••@vodafone.com
Phone
5 credits+44 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Kieran Staton
Leadership of a team of operational managers who will represent the 470 FTE back office ensure the development & protection of the customer and user experience in all back office processes required to support any type of change/launches into our business. Including, but not exhaustive to the provision of Strategic direction to all direct reports •Operational accountability for a range of c.350 back office processes to enable the ongoing day to day running of commercial operations, Enterprise and VPS. Translating to c4m transactions per annum delivered within a highly Regulated environment with customer facing SLAs •End to End accountability of the following processes carrying significant Regulatory and Brand impacting Risks- VFUK & VPS Shared Service Mobile Porting (OFCOM)- SARS Request fulfilment (ICO)- BABT Regulated Credit & Billing Assurance •Accountability, Management and Compliance to OFCOM, FOS and FCA regulations across back office areas including but not exhaustive to Collections, Credit Assessment and Error Handling and Priority Resolution activities •Shape and execute the reduction of non-digital and broken journeys with use of robotics to optimises the workforce whilst reducing operational costs
Decision-makers
Other people at Vodafone
Build a list of verified contacts at Vodafone
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Kieran
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime