Kim Etherton

Background

About Kim Etherton

Operations leader who is detail-oriented and excels at problem-solving, planning, reporting and forecasting. I am my best when working in a high-volume environment. Technically sophisticated with solid knowledge of multiple technology applications. I eagerly embrace and quickly learns new processes. Supports leveraging people and technology to simplify, standardize, digitize, and create elasticity in the organization that results in minimum friction and maximum profits. Develops and mentors new talent by providing skills and support necessary to make sound independent decisions. Proven ability to unify sales and operations into one team through collaboration and open communication. Promptly meets clients’ needs within time-sensitive deadlines utilizing excellent customer / vendor relation skills. CORE COMPETENCIES: • Training & Mentoring • Product Development • Product Support • Customer Service • Process Improvement • Outsource management • Client Relationship Management • Contract Negotiation • Team Building • Staff Forecasting • Month-end reporting • Data Analysis SOFTWARE: • Microsoft Office Suite: Word, Excel, Powerpoint Email: Kimetherton1004@gmail.com ACCOMPLISHMENTS: • Established new forecasting tracking and management reporting system related to staffing for projecting future staffing levels based on funded volume • Created new Production costs analysis to report monthly expenses by department • Improved efficiencies by 70% by utilizing AI technology i.e. Indexing, income calculation and data extraction Contact me at kimetherton1004@gmail.com for any operations or client service management opportunities.