Kim Jaudon

Background

About Kim Jaudon

With expertise in user-centric system design, I work closely with policy makers and government stakeholders to transform human service delivery systems and operations to be more effective for customers and staff. A great communicator, I combine human services knowledge with deeply rooted project management and problem solving skills and brings clarity to complicated issues. My focus is primarily on large system redesign, and specialize in the state and local government/human services market with a specific focus on policy, program, and analytical support structures geared at implementing viable change. I am a dedicated no nonsense performer, enthusiastic team player, and trustworthy partner. To answer any questions you may have about human services transformation, please contact me at KimJaudon@gmail.com. Skills and knowledge includes: • Strategic planning and direction setting. • Medicaid operations, MITA, and MMIS system replacement. • Child Support operations and system replacement. • Temporary Assistance to Needy Families (TANF) operations. • Call Center implementation and ongoing operations. • System development/augmentation requirements management. • Quality Assurance. • Business process review and analysis. • Fraud, waste and abuse investigation; prevention; and recoupment and recovery. • Budget development and management. • Government relations and legislative tracking. • Systems’ development, testing, and quality management. • Data analysis. • Risk management. • Communication management for internal and external messaging. • Training development, assessment, and delivery. • Project management, planning, tracking, and control.