Kim Lee

Background

About Kim Lee

Insurance professional with extensive leadership and management experience in personal and commercial automobile claims. Promote team building by leading and engaging self-reliant team members meet company goals. Regularly apply Ripple Effect training and Six Sigma DMAIC fundamentals for desired results in behavior and processes. Innovative problem solver; implemented new service strategies such as a divisional contest to increase direct repair assignments for enhanced customer service,quality control, and reduction of indemnity expense. In addition, was one of two managers to successfully lead a dedicated group of claim representatives for a newly developed book of business (Jump Start program) in the Michigan region. Solid understanding of insurance principals, policies, litigation, statutes, internal and external compliance. Experienced, knowledgeable, dedicated and results oriented.