Kim Lem

Background

About Kim Lem

Meticulous Planner, Customer Service and Sales Support, with 12 years experience forecasting and planning. Managed some of Canada’s largest and most successful Retailers including but not limited to Wal-Mart, National Grocers, HBC, Sears, and Toys R Us. Highly skilled professional with the ability to work independently or in a team environment. I possess the ability to work under pressure and juggle multiple tasks. Managed high volume workload in a deadline driven environment. I have proven outstanding customer service skills and excellent relationships with my customers. I possess strong leadership and relationship skills. Became the go to person for a number of subjects including Retail Link assistance Excellent success rate with Claims Resolution I assisted in implementing the reduction of lead times for customer orders from a 7 day lead time to order turn around in 24 – 48 hours Training of new team members to ensure they are able to manage their accounts successfully, and above customer expectations. Confident in drafting and proofreading correspondence Analyzed and determined shipments vs. projected shipments and work with teams to bridge the gap Actively participated in Time management programs Monitored and approved or disapproved RTV’s