Kim Wagoner

Background

About Kim Wagoner

Highly successful leader in mortgage lending with extensive experience in startup and leadership of multi-site retail and wholesale operations teams. • Determined location strategy for building out best in industry operations teams based on availability of key talent, cost to acquire and cost/ability to retain. • Developed compensation and bonus plans that retain key talent while ensuring goals based results • Workflow strategies and enhancements to increase productivity while retaining the highest levels of quality and service • Building strong relationships with business partners to ensure cohesive working teams and communication • Balancing service, quality and productivity in a fiscally prudent and compliant environment • Visionary leader in Operations Optimization including process efficiency, analysis and quality control.