Seniority
Vp
Department
Operations
Location
Cincinnati
Industry
Banking
Company size
82K
Contact information
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k•••••••@usbank.com
Phone
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Background
About Kim Wright
15+ years of leadership experience in contact center operations and project management, along with data analysis, interpretation and reporting experience. Innovative and strategic leader with a strong focus on building and maintaining efficient processes and procedures to mitigate risk while improving customer experience. Top performer who thrives in high-expectation and high stress environments. Articulate communicator with the natural abilities to build rapport and trust at all levels within an organization. Proven track record in executing strong department initiatives in order to increase employee engagement and retention.
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