Kimberly Essensa
Guest Experience Manager at Dartmouth Skiway at Dartmouth College
Based in Hanover, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Hanover
Industry
Higher Education
Company size
6.4K
Contact information
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k•••••••@dartmouth.edu
Phone
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Background
About Kimberly Essensa
Customer service leader with over 20 years experience in the outdoor industry. Dedicated to efficient and profitable team management driving customer satisfaction. Focused on the cyclical lifecycle of a customer’s journey, with a combination of strong leadership skills and technical abilities driving both consumer and employee retention. Created and developed multiple call centers from the ground up, implementing reservation systems and CRM capabilities, as well as a strong track record of employee development.
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