Kimberly Gregory

Background

About Kimberly Gregory

Lead and motivate shared services resources on a 24x7 Document Services team in a global environment • Seek opportunities to incorporate GenAI into processes • Focus on metrics and data analysis to develop a cycle of continuous improvement of processes and customer satisfaction (VOC) • Collaborate with key stakeholders to align our service catalog with developing needs • Facilitate ongoing efforts to streamline resources for extra capacity and increased utilization • Recruit, develop, and retain talent • Lead team to an increase in quality rates • Plan ongoing budgetary needs for the department • Maintain key relationships with internal customers including lawyers and allied professionals, Directors of Administration, and other internal departments such as client growth, professional development, data governance • Experienced in business, industry, and legal research • Experience in searching databases • Experience in working with internal groups such as business development, marketing and professional development • Strong presentation skills to various levels of professionals • Strong analytical skills • Strong organizational and communication skills • Strong customer service background • Strong volunteer background