Kimberly Lua

Background

About Kimberly Lua

As an Admissions Representative at Silver Hill Hospital, I have been conducting initial assessments of prospective patients to determine their eligibility for services and appropriate treatment pathways. I provide information about the hospital's programs, services, and admission criteria to patients and their families, and assist them in completing admission paperwork and coordinating the necessary documentation. I also collaborate with clinical staff to ensure a smooth transition from inquiry to admission, addressing any concerns during the process. I have over 10 years of experience in patient service roles, including managing a team of 14 patient access representatives at Stamford Health. I developed and implemented processes to streamline patient registration, insurance verification, and scheduling, and conducted training sessions to educate staff on best practices and ensure compliance with HIPAA regulations. I am skilled in trauma-focused cognitive behavioral therapy (TF-CBT), outreach services, and behavioral health. I am passionate about providing quality care and support to patients and their families.