Kimberly Packett
Sr Support Manager at Daysmart
Based in Phoenix, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Phoenix
Industry
Software Development
Company size
252
Contact information
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k•••••••@daysmart.com
Phone
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Background
About Kimberly Packett
People-focused leader with a strong background in technical support, customer experience, and operational efficiency. I manage high-performing support teams in SaaS environments, driving improvements in response times, resolution rates, and customer satisfaction through clear processes, performance metrics, and team development.I specialize in optimizing support operations through training, workflow design, and automation, including AI-driven tools that reduce ticket volume and improve first-call resolution. I partner closely with product, engineering, and HR teams to turn customer insights into actionable improvements and support scalable growth.Known for stepping into complex challenges, building strong teams, and delivering measurable results with a balance of empathy and data-driven decision-making.Core strengths: Support Leadership • Process Improvement • SaaS Operations • Automation & AI • Cross-Functional Collaboration • Metrics & Reporting
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