Kimberly Scott
Senior Analyst, Implementations at Cvs Health
Based in McDonough, United States
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Seniority
Manager
Department
Operations
Location
McDonough
Industry
Hospitals and Health Care
Company size
134K
Contact information
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k•••••••@cvshealth.com
Phone
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Background
About Kimberly Scott
I have more than 15 years of experience in CRM and customer service management. I have implemented multiple CRM solutions that have increased customer satisfaction, loyalty, and retention rates, as well as revenue and profitability. I have also trained and mentored a team of customer service and account manager professionals who share my passion for delivering exceptional customer experiences. My core competencies include CRM software, customer service, customer engagement, project management, communication, leadership, and problem-solving to name a few. I am constantly looking for new ways to improve and innovate and align them with the company's mission, vision, and values.
Decision-makers
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Michael J. Minchella
Regional Call Center Pharmacist Operational Issues Customer Service Process Improvements · Operations
- MDDirector
Michelle Davis
Director, Front Store Strategy and Partnerships · Sales & Business Development
- PHStaff
Paige Harris
Pharmacy Technician · Healthcare & Human Services
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