Kimberly Serna

Background

About Kimberly Serna

Hi! My name is Kimberly Serna. With over 10 years of experience in customer service, hospitality, and sales, I excel at delivering top-notch service in diverse cultural settings. My work in international environments has honed my ability to connect effectively with a global clientele. I'm proactive and enthusiastic about continuous learning and professional growth. I stay updated on digital marketing and SEO trends and possess skills in graphic design, video editing, and web design. Holding a degree in Audiovisual and Multimedia Design, I am proficient with multiple design platforms, including Canva and various video editing tools. Expertise: Graphic Design: Strong foundation in graphic design principles. Web Design: Proficient in basic web design and development. Video Editing: Skilled in video editing for social media and institutional content. 🤖 Artificial Intelligence: Experience with managing and utilizing Chat GPT. Digital Marketing: Capable of developing and executing effective digital marketing strategies. E-commerce: Knowledgeable in dropshipping and managing online stores. Key Tools I Use: Communication: Zendesk, Slack, Intercom Marketing & Sales: Hubspot, Stripe, Facebook Ads, Later Project Management: Asana, Trello Information Management: Notion Automation: Retool Web & E-commerce: Shopify, Dropi Design & Editing: Canva, CapCut, Figma