Kimi Tran

Background

About Kimi Tran

CAREER Professional with a broad range experience in financial, statistical, analytical, and some IT functional in the telecommunication & insurance industry. Consistent history with effective utilization in financial acumen, management skills, analytical skills, IT skills and persuasive communication skills. Team player whom adaptive well in a diversified environment and a quick learner on multiple platforms, operating systems, and Microsoft (MS) Office products. EXPERTISE * Applications: PeopleSoft Financials, Power BI, SharePoint, MS-Office (Excel, Power Point, Word, Outlook, Project), ServiceNow HD ticketing system, ProtectMyTech, Teams and more.* Automation development and assistance for new projects. EMPLOYMENT Accenture/AIG - 17200 W 119th, Olathe, Kansas 66061 Jan. 1 2013 to current IT/ Metrics and Reporting Analysis/ Disaster Recovery Analysis Ø Assist with all local computer and system issues, setting up stations (desktop, docking stations), troubleshooting systematic issues, RP to Robots (automations), Troubleshoot all GPH issues, create Issue tickets for users using ServiceNow. Ø Process all reports and metrics for manager Ø Test for disaster recovery programs in case of emergency. Ø More upon request. Manager/Director: Paula Wills